Support
We're a small team and read every message.
Contact: [email protected] — we usually answer within two business days. If something isn't working, tell us your iPhone model, iOS version and the app version (shown in Profile → Privacy & legal).
Subscription
What does ShapeDay Pro include?
Unlimited AI photo and voice logging (fair use), AI programs, coverage reviews and weekly coach check-ins, month and year insights with Glide Plan, and Apple Health sync both ways. It costs $4.99 a month or $34.99 a year in the US; the App Store shows your local price before you buy.
How do I cancel?
On your iPhone open Settings → your name → Subscriptions → ShapeDay → Cancel Subscription. Do it at least 24 hours before the period ends to avoid the next charge. Pro stays active until the end of the period you paid for. Deleting the app does not cancel the subscription.
How do I get a refund?
Apple processes all payments, so refunds go through Apple: visit reportaproblem.apple.com, sign in with your Apple ID, choose the purchase and request a refund. We can't issue refunds ourselves, but write to us if something went wrong and we'll help.
I paid but Pro isn't active / I have a new phone
Open the Pro screen in the app and tap “Restore purchases”, signed in with the same Apple ID you bought with. Restoring is free. If it still doesn't work, check Settings → your name → Subscriptions, then contact us.
What happens to my data if I stop Pro?
Nothing is deleted. Everything you logged stays on your iPhone; only the Pro features and unlimited AI stop at the end of the paid period.
Your data
Where is my data stored?
On your iPhone, in the app's storage and your own device backups. ShapeDay has no account and no cloud copy. See the Privacy Policy for what is sent when you use AI features.
How do I move my data to a new phone?
Restore your iPhone backup (iCloud or computer), or use Profile → Backup & restore to export a file and import it on the new phone.
How do I delete everything?
Profile → Privacy & legal → Delete all my data, or delete the app. This also removes your device's usage counter from our server. To remove data ShapeDay wrote to Apple Health, open the Health app → your profile → Apps → ShapeDay.
Using ShapeDay
How accurate are calories from photos?
AI estimates are a starting point — portion size and hidden oil are the usual sources of error. Check the grams before saving; adjusting a food scales its calories, macros and nutrients. Barcode and built-in foods are the most precise.
Apple Health isn't syncing
Open the Health app → your profile → Apps → ShapeDay and turn on the categories you want, then reopen ShapeDay. Steps and active energy appear after Apple Health records them.
What is Coverage?
Gym → Coverage shows a body map of how well your plan (or what you logged) trains each muscle, scored by weekly hard sets against research-based ranges, and suggests the change that helps most. It's general guidance, not a prescription.
Is intermittent fasting safe for me?
It isn't advised during pregnancy or breastfeeding, with a history of eating disorders, with diabetes or other conditions that affect blood sugar, or for teenagers — ShapeDay won't suggest a fasting schedule during pregnancy. Ask your doctor first if you're unsure.